Operational support
Health checks with NCC, alert monitoring in Prism and support in the daily operation of the cluster.
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Our services
IT solutions we run with you
Managed services, cloud and consulting for companies that need availability, security and an expert team without growing their headcount.
01
Managed services
Your platform, managed by certified engineers
Choose the platform and service level: Microsoft 365, Veeam, infrastructure, Nutanix and Data Center. Every service includes certified engineers, documented processes and status reports. The Enterprise plan adds a 24/7 SLA and direct escalation.
Microsoft 365 Delegated Administration
For companies that need an expert Microsoft 365 administrator without hiring a full-time one. We manage users, licenses, security and adoption.
- 01User and access managementOnboarding, offboarding, password resets and permissions with approval workflows.
- 02Security governance and Secure ScoreContinuous score monitoring, data protection policies and compliance.
- 03License managementAssignment, tracking and optimization so you only pay for what you use.
- 04Technical supportEmail, Teams, SharePoint and OneDrive incidents with direct escalation.
- 05Usage reportsRegular visibility into adoption and real platform usage.
- 06Adoption trainingHands-on training in Teams, SharePoint and the Microsoft 365 ecosystem.
- 07Support for new projectsDeployments, migrations and new solutions within your tenant.
Essential Tier 01
Small businesses already running Microsoft 365 that need basic administration.
- Users and access
- Licensing
- Business-hours support
- Quarterly report
Most popular
Business Tier 02
Growing companies that need active security governance and adoption visibility.
- Everything in Essential
- Secure Score and governance
- Priority support
- Regular training
Enterprise Tier 03
Regulated organizations or those with active digital transformation projects.
- Everything in Business
- SLA 24/7
- Project support
- Advanced license optimization
Managed Support for Veeam Backup & Replication
We don’t just install Veeam: we run the platform with you. We own the backup policy, monitoring, support and training for your staff.
- 01Backup policy managementDesign, tuning and documentation of jobs, retention, windows and priorities based on your real operations.
- 02KPI monitoringTracking of RPO, RTO and success rate, with early alerts on deviations.
- 03Specialized technical supportBackup, restore and replication incidents handled by Veeam-certified engineers.
- 04Specialized trainingYour team gains autonomy in daily administration without losing expert backup.
Essential Tier 01
SMBs and credit unions with stable workloads that need basic continuity.
- Job monitoring
- Remote help desk
- Updates and patches
- Quarterly report
Most popular
Business Tier 02
Growing companies that need proactive management and compliance visibility.
- Everything in Essential
- Priority support
- Backup infrastructure management
- Monthly compliance reports
Enterprise Tier 03
Financial institutions and regulated organizations that need continuous availability.
- Everything in Business
- SLA 24/7
- Project implementation
- Architecture and migration
Infrastructure administration and support
Delegated administration of the platforms behind your daily operations: identity, virtualization and availability. Quoted per platform; Enterprise consolidates several under one contract.
- ADMicrosoft Active DirectoryDomain health, GPOs, replication between domain controllers and security posture.
- VMVMware vSphereHosts, clusters, storage and virtual machine performance.
- HVMicrosoft Hyper-VHosts, failover clusters and workload availability.
- +For every platformDelegated administration, planned patching, certified support and training.
Essential Tier 01
Stable infrastructure that needs monitoring and basic support on one platform.
- Delegated administration
- Business-hours support
- Critical security patches
- Status report
Most popular
Business Tier 02
Growing companies that need proactive management and planned updates.
- Everything in Essential
- Planned updates
- Priority support
- Specialized training
Enterprise Tier 03
Critical infrastructure with continuous availability and multi-platform management.
- Everything in Business
- SLA 24/7
- Multi-platform management
- Architecture projects
Operational Support for Nutanix Cloud Platform
Your hyperconverged platform: stable today and ready to grow tomorrow.
We support your team in the daily operation of Nutanix (AOS, AHV and Prism): we keep the platform healthy, update it on a planned schedule and scale it at the pace of your business.
24/7Enterprise coverage
4 hCritical incident response
Platform updates
We plan and run AOS, AHV, Prism and firmware updates with LCM to minimize disruption.
Platform growth
Sizing and expanding the cluster with new nodes, storage capacity and workloads.
Technical support
Incident diagnosis and resolution by Nutanix-certified engineers, with escalation to the vendor.
Data Center Infrastructure Support
Servers and storage that are available, up to date and under control.
Specialized support for servers and storage systems from the leading vendors. We keep your hardware healthy and up to date on firmware, and we work directly with the vendor when needed.
DellHPENetAppLenovo
Quote Data Center support
Servers
Support for Dell PowerEdge, HPE ProLiant and Lenovo ThinkSystem servers: diagnostics, configuration and management through iDRAC, iLO and XClarity.
Storage
Operation of NetApp (ONTAP), Dell PowerStore / Unity, HPE and Lenovo arrays: volumes, snapshots, replication and performance.
Firmware and updates
Planning and applying firmware, BIOS, controller and storage OS updates within controlled maintenance windows.
Incidents and warranties
Failure response, case management and parts replacement (RMA) with the vendor, plus proactive hardware health monitoring.
02
Solution implementation
Implementation of Proxmox VE
Proxmox Virtual Environment is an open-source virtualization platform with enterprise support. We implement it in both traditional virtualization and hyperconverged (HCI) scenarios.
Guidance on the subscription model and architecture design
Installation and configuration of the nodes and the Proxmox VE cluster
Traditional virtualization with shared storage (iSCSI, NFS or Fibre Channel)
Hyperconvergence (HCI) with Ceph distributed storage
High availability (HA), virtual networking and failover testing
Support, version upgrades and technical documentation
Managed service available: support and updates for your Proxmox VE platform.
Quote Proxmox03
Cloud Computing
Take your operations to the cloud with a clear plan
We design, implement and operate workloads on Azure, AWS and Google Cloud, with a focus on security, cost control and business continuity.
Cloud implementation
We build your environment with each provider’s best practices from day one.
- Landing zone and reference architecture
- Networking, identity and baseline security
- Cost governance and tagging
- Infrastructure as code
Cloud migration
We move servers, applications and data on a planned path without disrupting your operations.
- Assessment and dependency analysis
- VM migration from VMware / Hyper-V
- Email and file migration to Microsoft 365
- Post-migration optimization
Disaster recovery
Your secondary site in the cloud, ready to activate when you need it most.
- Disaster Recovery (Azure Site Recovery and equivalents)
- Cloud backup with Veeam and immutable storage
- Regular recovery testing
- Defining and meeting RPO / RTO
Microsoft AzureAmazon Web ServicesGoogle CloudMicrosoft 365Nutanix Cloud
04
Consulting and advisory
Technology decisions backed by experts
We support you from assessment to execution as an extension of your IT team, with experience in Microsoft, VMware, ManageEngine, Nutanix and Veeam.
Assessment and diagnostics
We evaluate your infrastructure, security and licensing to identify risks and opportunities.
- Infrastructure and virtualization health
- Security and Secure Score assessment
- Licensing review
Architecture and roadmap
We design the target architecture and a roadmap prioritized by impact and budget.
- On-premises, hybrid and cloud solution design
- Business continuity plan
- 12–24 month roadmap
Advisory and training
Project management, monitoring with ManageEngine and hands-on training for your team.
- Technical project management
- Monitoring implementation (ManageEngine)
- 80% hands-on training
Get a quote
Not sure which plan you need? We can help
Book a free initial consultation. We analyze your environment and propose the right service and level.
- Free initial consultation
- Reply within 24 business hours
- Certified engineers